> ## Documentation Index
> Fetch the complete documentation index at: https://help.doozy.live/llms.txt
> Use this file to discover all available pages before exploring further.

# How Tracks Work

> How you'll receive content, complete tasks, and track your progress through a Doozy track.

When you're enrolled in a track, Doozy guides you through a series of steps - delivering content directly to you in Slack. Here's what to expect.

***

## 📬 How Content is Delivered

All track content arrives as **direct messages from Doozy** in Slack. You'll receive notifications just like any other Slack message.

| Step Type             | What You'll Receive                                           |
| --------------------- | ------------------------------------------------------------- |
| **Message**           | A direct message with information, instructions, or resources |
| **Poll**              | A single question with buttons to submit your response        |
| **Survey**            | A multi-question form delivered in your DMs                   |
| **Quiz**              | Interactive questions to test your knowledge                  |
| **Task**              | A to-do item with details and a completion button             |
| **Introduction**      | A group DM connecting you with a teammate                     |
| **Mentor Assignment** | A group DM with your assigned mentor or buddy                 |

<Info>Steps are delivered on a schedule set by your admin. You might receive multiple steps on the same day, or they may be spread out over days or weeks.</Info>

***

## 📚 Your To-Do List

When you receive quizzes, surveys, tasks, or introductions that need action, they appear in your **to-do list** on the Doozy home screen.

### Finding Your To-Dos

1. Open **Doozy** from your Slack sidebar
2. Look for the **📚 Your to-dos** section at the top
3. Click on any item to take action

### What Appears in Your To-Dos

| Item             | Icon | Actions          |
| ---------------- | ---- | ---------------- |
| **Quiz**         | 📝   | Take quiz        |
| **Survey**       | 📋   | Take survey      |
| **Poll**         | 📊   | Take poll        |
| **Task**         | 💼   | Mark as complete |
| **Introduction** | 🤝   | Schedule meeting |

Each to-do shows:

* **Title** - What you need to do
* **Due date** - When it's due (if set)
* **Track name** - Which track it's from (e.g., "via Onboarding Track")

<Tip>Mandatory items appear at the top of your list. Complete them first to stay on track!</Tip>

### When You're All Caught Up

If you have no pending items, you'll see: **"You're all caught up ✅"**

***

## 👥 Finding Your Mentor

If your track includes a mentor assignment, you'll be paired with someone to guide you. Here's how to find and connect with them:

### On the Doozy Home Screen

1. Open **Doozy** from your Slack sidebar
2. Look for the **Mentoring** section
3. You'll see your mentor's name and a link to your shared channel

Your mentor card shows:

* **Who your mentor is** - Their name with a link to their profile
* **Open Slack Channel** - Direct link to your group DM
* **Assignment date** - When you were paired

### Contacting Your Mentor

Click **Open Slack Channel** to jump directly to your group DM with your mentor. This is your space to:

* Ask questions
* Schedule 1:1 meetings
* Get guidance and support

<Info>Your mentor was matched based on factors like timezone, location, and availability to give you the best support.</Info>

***

## 📊 Viewing Your Progress

You can check your progress through any track at any time.

### Finding Your Enrolled Tracks

1. Open **Doozy** from your Slack sidebar
2. Click **🛤️ Tracks**
3. Look for the **Enrolled Tracks** section
4. Click **View** on any track to see details

### Understanding Your Progress

The progress view shows each step and its status:

| Status            | Icon | Meaning                                                                     |
| ----------------- | ---- | --------------------------------------------------------------------------- |
| **Completed**     | ✅    | You've finished this step                                                   |
| **In progress**   | 🔄   | This step has been sent and is waiting for your action                      |
| **Action needed** | ⏳    | This step requires you to do something (take a quiz, complete a task, etc.) |
| **Pending**       | 🕒   | This step hasn't been sent yet                                              |

You'll also see a summary like:

* **"Step 3 of 8"** - How far through the track you are
* **"2 steps need your attention"** - Items waiting for your action
* **"All done!"** - You've completed the track

***

## ❓ Getting Help

### Contact Track Admins

Each track has assigned admins who can help if you have questions or issues:

1. Open **Doozy** → **🛤️ Tracks**
2. View the track you need help with
3. Look for **Need help? Contact the track admins**
4. Reach out to any listed admin

### Common Questions

**I missed a message - where can I find it?**
Check your DMs with Doozy. All track messages are sent there and stay in your message history.

**I can't find my to-do list**
Open Doozy from your Slack sidebar. Your to-dos appear near the top of the home screen.

**My mentor isn't responding**
Check the Mentoring section on your Doozy home screen for the direct channel link. If you're still having issues, contact the track admins.

**I want to leave a track**
Contact your track admin - they can remove you from a track if needed.

***

## 🔗 Related

<CardGroup cols={2}>
  <Card title="Self-Join Tracks" icon="door-open" href="/tracks/self-join-tracks">
    Browse and join available tracks yourself
  </Card>

  <Card title="Track Examples" icon="lightbulb" href="/tracks/track-examples">
    See what tracks are commonly used for
  </Card>

  <Card title="Tracks Overview" icon="route" href="/tracks/overview">
    Learn about the tracks feature
  </Card>

  <Card title="Quizzes" icon="circle-question" href="/quizzes/overview">
    Learn more about quizzes in Doozy
  </Card>
</CardGroup>