The Employee Net Promoter Score (eNPS) is a simple yet powerful metric used to gauge employee loyalty and engagement within an organization. Adapted from the Net Promoter Score (NPS) used for measuring customer loyalty, eNPS focuses on employees and their likelihood of recommending their workplace to others.

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What is eNPS?

eNPS is calculated based on responses to a single question:

“How likely are you to recommend [Organization] as an employer to others?”

Employees respond on a scale of 0 to 10, and their responses are categorized as follows:

  • Promoters (9-10): Highly loyal employees who are likely to recommend the organization.
  • Passives (7-8): Neutral employees who are neither highly engaged nor disengaged.
  • Detractors (0-6): Disengaged employees who may spread negative feedback.

The eNPS score ranges from -100 to +100 and is calculated using the formula:

eNPS = (% of Promoters) - (% of Detractors)

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How to Measure eNPS with Doozy

You can measure eNPS using Doozy polls or surveys. Both methods allow for completely anonymous responses.

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Using Polls

  1. Go to the Doozy app in Slack and click ‘Start a Doozy’.
  2. Choose ‘Create Poll’.
  3. Select the Employee NPS question type.
  4. Configure your poll settings, such as response time, anonymity, and recurrence.
  5. Post the poll in the desired Slack channel.

For more details on creating polls, see Create a Poll.

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Using Surveys

  1. Go to the Doozy app in Slack and click ‘Start a Doozy’.
  2. Choose ‘Create Survey’.
  3. Add an Employee NPS question to your survey.
  4. Configure your survey settings, such as anonymity, response time, and recurrence.
  5. Schedule the survey to be sent to channels, individuals, or managers.

For more details on creating surveys, see Create a Survey.

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Viewing Results

To view the results of your eNPS poll or survey:

  1. Go to the Doozy app in Slack.
  2. Navigate to Polls and Surveys.
  3. Click on your created poll or survey.
  4. Click the … next to it and select View Results.
  5. Pick the day you’d like to see results for, and you’ll be able to view all the data.

You can also download the results as a CSV for further analysis.