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The Employee Net Promoter Score (eNPS) is a simple yet powerful metric used to gauge employee loyalty and engagement within an organization. Adapted from the Net Promoter Score (NPS) used for measuring customer loyalty, eNPS focuses on employees and their likelihood of recommending their workplace to others.

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What is eNPS?

eNPS is calculated based on responses to a single question:
“How likely are you to recommend [Organization] as an employer to others?”
Employees respond on a scale of 0 to 10, and their responses are categorized as follows:
  • Promoters (9-10): Highly loyal employees who are likely to recommend the organization.
  • Passives (7-8): Neutral employees who are neither highly engaged nor disengaged.
  • Detractors (0-6): Disengaged employees who may spread negative feedback.
The eNPS score ranges from -100 to +100 and is calculated using the formula: eNPS = (% of Promoters) - (% of Detractors)

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How to Measure eNPS with Doozy

You can measure eNPS using Doozy polls or surveys. Both methods allow for completely anonymous responses.

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Using Polls

  1. Go to doozy.live/app and open Surveys.
  2. Create a new poll.
  3. Select the Employee NPS question type.
  4. Configure settings such as anonymity and response time.
  5. Schedule the poll to your chosen recipients.
For more details, see How to create a poll.

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Using Surveys

  1. Go to doozy.live/app and open Surveys.
  2. Create a new survey.
  3. Add an Employee NPS question to your survey.
  4. Configure settings such as anonymity and response time.
  5. Schedule the survey to channels, individuals, or managers.
For more details, see How to create a survey.

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Viewing Results

To view the results of your eNPS poll or survey:
  1. Go to doozy.live/app and open Surveys.
  2. Select your poll or survey.
  3. Open Results to see the breakdown of promoters, passives, and detractors.
You can also download the results as a CSV for further analysis. See Viewing Results for details.