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To remove a user from a track:
  1. Go to doozy.live/app and open Tracks.
  2. Select the track they’re enrolled in.
  3. In the Enrollees list, find them (search by name/email, or filter by status) and click their row to open their enrollment.
  4. Click Remove from track.
  5. Confirm in the dialog.
Removal is immediate: they stop receiving any further steps in the track, and it can’t be undone. To onboard them again, re-enroll them from the top.
Remove from track is available for any enrollment that hasn’t finished yet, including one that’s Delivered - meaning every step has gone out but the user still has open items to complete. It’s not available once an enrollment is Completed, Failed, or already Canceled.

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What removal cancels

Removing someone doesn’t just stop future steps - it also cancels everything that enrollment had already opened for them:
  • Open quizzes, surveys, and polls are canceled. Their interactive Slack messages are updated to show that they are closed, and any buttons are removed. Shared surveys stay open for other people.
  • Open tasks from that track are canceled, and Doozy redraws each task’s Slack message so it no longer offers buttons for something that can’t be done anymore.
  • Task reminders stop. This includes an action task that was sitting with someone else about this person - like “Assign a mentor for [Name]” - which is also canceled, so a track admin doesn’t get pinged a day later to pick a buddy for someone no longer on the track.
  • Pending invitations to join another track (sent from an Add User to Track step) are canceled and their interactive Slack messages are closed.
  • Introductions that were arranged but hadn’t happened yet are canceled. Only an introduction confirmed as having happened is left alone.

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What removal never touches

  • An already-assigned mentor. If they’d already been paired with a mentor, that pairing stays in place - only a still-pending “assign a mentor” task is canceled.
  • Activities shared with other people. On a cohort or group track, a quiz or survey other enrollees are still using is never stopped - only one this removed enrollment owned on its own.
  • Informational messages already delivered. Welcome notes, policies, and other non-interactive messages stay in Slack history. Removal only updates interactive messages that represented work which was canceled.
The same cleanup happens whenever an enrollment ends before completing, not just from the Remove from track button: when someone is excluded or moved out of a cohort, and when they’re offboarded, disabled, or deleted as a member.