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Every step has a day and a send time. For example, a message can send on Day 1 at 9 a.m. and a survey on Day 5 at 4 p.m.

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Days

Days count the track’s working days. With Monday-to-Friday working days: Day 30 means the 30th working day, about six calendar weeks on this schedule. It doesn’t mean 30 calendar days after starting. In the builder, use Send on a day to add a day. Change a day divider to move the steps grouped under it. Steps stay ordered by day and time.

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What counts as Day 1

A First day track waits for the person’s start date and Slack connection. Manually adding a long-serving employee starts a new sequence for them; it doesn’t send a backlog based on their employment start date. See First day and Cohort for those start rules.

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Send times and time zones

Click a step’s time to change it. The default send time is 9 a.m. If a person has no time zone, Doozy uses the configured default. When scheduling a manual broadcast for later, choose its time zone in the send dialog.

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Working days and catch-up hours

Open Track setup › Timing to use the workspace defaults or set custom working days and hours. Workspace defaults start at Monday to Friday, 9 a.m. to 5 p.m. Working days control which days steps can run. Catch-up hours control when overdue steps can be sent. They don’t move a future step away from its chosen send time. The catch-up window expands to include all step times. For example, a 7 a.m. step expands a 9 a.m. to 5 p.m. window to 7 a.m. to 5 p.m. Each new enrollment or run saves its window; later changes don’t recalculate existing windows.

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Catch-up: if someone reaches a step after its time

Catch up on overdue steps is on by default. For example, someone added at 2 p.m. may already have missed a Day 1 step set for 9 a.m.
  • On: overdue steps become eligible in order during catch-up hours.
  • Off: Day 1 moves to the next working day.
A step can also become overdue while waiting for an earlier action. Catch-up applies when it becomes eligible. Ordinary processing delays don’t shift the rest of the schedule. Manual broadcasts ask you to review and adjust past step times before sending. Manual enrollments can override catch-up and working hours for just the people being added.

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Preboarding

Preboarding lets First day tracks include steps before Day 1. New hires receive those messages by email while they’re not yet in Slack. Expired preboarding steps have separate skip rules.

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Tracks built with waits

Older tracks may use relative waits, such as “wait 2 days.” They keep their original timing until you save the day-based version shown in the builder. The first save asks you to confirm the conversion.