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Tracks are built from steps - each step is an action that happens at a specific time. Combine different step types to create powerful onboarding flows, training programs, and recurring processes. Every step runs on a day of the track (Day 1, Day 7) at its own send time. Learn how step timing works →

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📋 Available Step Types

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💬 Engage

Message

Send personalized messages with dynamic variables

Poll

Quick single-question polls with results tracking

Survey

Multi-question surveys for detailed feedback

Quiz

Test knowledge with scored quizzes

Task

Assign actionable to-dos the user must complete

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🤝 Connect People

Introduction

Connect users with teammates automatically

Mentor Assignment

Pair users with mentors or buddies

Cohorts

Run tracks for recurring groups with cohorts and the Cohort trigger

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⚙️ Manage Flow

Step Timing

Schedule steps by day and send time

Add to Track

Enroll users in additional tracks

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⚙️ How Steps Work

  1. Add steps to your track → Choose from any step type
  2. Set the timing → Schedule each step on a day (e.g., Day 1, Day 7) at a send time
  3. Configure the content → Customize messages, questions, or tasks
  4. Doozy handles the rest → Steps run automatically at the right time
Steps can target the track participant, their manager, or specific team members.

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🔗 Related

Tracks Overview

Learn how tracks work

Triggers

Start tracks automatically or manually